Privacy Policy

House of Hull respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order, contact us or interact with House of Hull.

1. Who We Are

House of Hull is a small independent fashion brand creating handmade and thoughtfully designed bags and accessories.

For the purposes of UK data protection law, House of Hull is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the contact details provided on our website.

2. Information We Collect

Depending on how you interact with House of Hull, we may collect:

Your name
Billing and delivery address
Email address
Telephone number, where provided
Order and purchase information
Payment and transaction information
Messages or enquiries you send to us
Information you provide when subscribing to our newsletter or marketing communications
Website usage information, such as cookies and similar technologies

We do not intentionally collect sensitive personal information unless it is necessary and you provide it to us.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of your purchases
Communicate with you about your order
Respond to questions, enquiries or customer service requests
Process refunds, returns and exchanges
Maintain records of transactions
Improve our website, products and customer experience
Send marketing communications where you have agreed to receive them
Prevent fraud and protect the security of our website and business
Comply with our legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so.

4. Payment Information

Payments made through our website may be processed by third-party payment providers.

House of Hull does not normally have access to or store your full payment card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security policies.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

Website and e-commerce service providers
Payment providers
Delivery and postal companies
Email and marketing service providers
Professional advisers where necessary
Government, law enforcement or regulatory authorities where we are legally required to do so

Third parties will only receive information that is reasonably necessary for the relevant service or legal purpose.

6. Cookies

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the website and improve your experience.

Some cookies may be placed by third-party services used by House of Hull.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

7. Marketing

If you choose to subscribe to House of Hull marketing communications, we may use your email address to send you information about products, collections, launches, offers and other House of Hull news.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us.

We will not send you marketing communications where we are not legally permitted to do so.

8. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer where we have a legal, accounting, tax or regulatory obligation to do so.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Your Privacy Rights

Under UK data protection law, you may have rights including:

The right to request access to the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain types of processing
The right to withdraw consent where processing is based on consent
The right to data portability in certain circumstances

To exercise your rights, please contact House of Hull using the contact details provided on our website.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), if you believe your personal information has been handled unlawfully.

11. Children’s Privacy

Our website is not intended for children to provide personal information without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children for purposes that are not appropriate or permitted by law.

12. Third-Party Websites

Our website or social media pages may contain links to third-party websites.

House of Hull is not responsible for the privacy practices or content of websites operated by third parties. We recommend checking the privacy policy of any external website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on our website with the date it was last updated.

14. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact House of Hull through the contact details provided on our website.

House of Hull

United Kingdom